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The business environment Cegeka operates in, demands for a thorough knowledge of their customers. Understanding where customers are heading to, allows for the Cegeka Account Management team to accompany them in the implementation of that strategy.

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As a leader in the Bankin & Insurances, KBC organised this program (2012-2013) to cultivate a behavior change amongst our branch professionals from re-activeness to being more pro-active.

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We strongly believe that - if Service professionals do not only complete their tasks, but also address customer concerns - we'll improve customer satisfaction and build loyalty, leading to more turnover in the end

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Our Services professionals are the eyes and ears of Zetes, and by having a better understanding of the Sales process, they communicate with customers in more effective way

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