Intertek Benelux

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The Client awareness program was a bulls-eye!
THOS developed a Client awareness program for our customer service teams and application specialists. The pragmatic approach of best practices in combination with Intertek-specific roleplay scenarios helped the teams to improve their communication skills and ability to explore up- and cross-sell opportunities. The participants were enthousiast and energised
Morris Geissler
CCO Intertek Benelux
Intertek Benelux

The continuous changing business environment and customers' expectations created a lot of challenges. Getting a positive impact on sales erosion and customer satisfaction was paramount to deliver the expected results

Run Intakes
Facilitate a Client awareness workshop
Make the Client awareness program Intertek-specific
More customer satisfaction and loyalty