As we continue to survey CEO's, we hear that transforming their business and teams in an agile way remains a top priority. The capacity to re-invent or evolve from core to (new) core business driven by timely perceived opportunities or threats in their market, will initiate a new era of growth.
A successful transformation never happens overnight. When companies change their business model, they adapt Sales strategy, Sales planning and operations. Bringing new solutions to market will require new ways of thinking and executing as there's no playbook. As an example, developing people to deal with these changes, will enable a company to outpace new competitors and strive for greatness.
Where to start?
Corporates run annual financial audits. Agile companies also run Customer Journey Quick Scans.
A Quick Scan - conducted by a third party - provide an outside-in look into the business analytics and allow for unbiased surveys amongst the different customer interacting representatives such as Sales, Professional Services or Customer Care professionals.
The way data are captured, analysed and managed upon, clarifies what is needed to optimize the outcome of a transformation journey. How customer interacting employees perceive the value of their company will outline the way people can be coached to execute the transformation.
The Quick Scan will give you the insights to bridge key findings with the desired outcome. From there, we mobilise the people with quick wins so they feel energised and engaged to implement more structural improvements. To complete the journey, continuously measuring the impact will ensure you keep the momentum to achieve sustainable growth.
Thinking about a Quick Scan? Let's schedule a call.