AGFA Graphics Europe

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This Services Ambassadors program led to more leads and sales
Although attending the program with initial reluctance, it soon turned out to be an eye-opener. Our Services engineers discovered better ways of communicating. They also learned how to identify new opportunities and take them up with the customer
Peter De Winter
Manager Technical Training
AGFA Graphics Europe

We strongly believe that - if Service professionals do not only complete their tasks, but also address customer concerns - we'll improve customer satisfaction and build loyalty, leading to more turnover in the end

From: Marnik De Smedt
Date: 2014-05-07 21:10 GMT+02:00
Subject: Appreciatie
To: Bruno Desmet

Beste Bruno

Even via deze weg u nog eens extra bedanken voor de 2 zeer leerrijke dagen.
Zoals eerder gemeld, ik had geen verwachtingen, wist ook niet wat er op me ging afkomen, maar het resultaat was verrassend!

Ben er zeker van dat ik er veel gebruik van zal maken in de zeer nabije toekomst.

Een combinatie Verkoop (na-verkoop) & Technische ondersteuning zie ik zeker zitten.

Dikke merci

Met vriendelijke groeten,

Marnik De Smedt | Agfa Graphics
CTP System Support Engineer(NP & Proces) | GS/HQ Global Services Equipment
 

CustomerRelations_FSM_FSE_ConsolidatedTrainingEvaluations.pdf
Analyse Agfa specific challenges in alignment with KPI's
Coach-the-coach for Management to install permanent behavior
Run interactive Agfa Services Ambassadors workshops
Facilitate Follow-up coaching sessions
An AGFA Graphics-specific program
Their Services professionals grow into Services ambassadors
Adoption of a 'permanent' Services ambassador's behavior
A positive impact on the customer's NPS, loyalty and additional opportunity detection