Baloise Insurance

Your operations
Your tactics
Your strategy
Contagious dynamics and positive vibes!
Not only did our co-workers receive an interesting training on communication skills, THOS created contagious dynamics and positive vibes that boosted us to roll up our sleeves
Klaartje De Groof, Development Officer HRM Baloise
Klaartje De Groof
Development Officer HRM
Baloise Insurance

Communication is quite a difficult, yet crucial skill to have in every contact, both professionally and in private life. Baloise Insurance puts the customer first by creating the 'Simply Safe' feeling which we want to emphasize in every communication. Therefore we invested to provide our co-workers with the necessary skills to communicate in a 'Simply Safe' way.

Coach-the-coach for team leaders
Workshops including real customer cases to improve the call customer experience
Break-out customers sessions (including actors)
Understanding your emotions and those of your business partners
Difficult communications workshop
Dealing with stress
Rapport building exercices through real cases
Team leaders are able and ready to accompany the teams through the learning cycles
'Doing' as opposed to 'telling' allows for hands-on solutions
Safe learning environment leads to an outstanding customer experience
Tool box to build customer intimacy
A 'connecting' communication environment allows for better bonding
Knowing how to reduce stress
Human-to-human collaboration