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Communication is quite a difficult, yet crucial skill to have in every contact, both professionally and in private life. Baloise Insurance puts the customer first by creating the 'Simply Safe' feeling which we want to emphasize in every communication.

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Cegeka Professional Services count with a senior Account Management team, driven to work closely with their customers and consultants. To strenghten our position in today's fast moving and complex business climate, it is crucial to continuously coach our experienced co-workers.

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As a leader in the Bankin & Insurances, KBC organised this program (2012-2013) to cultivate a behavior change amongst our branch professionals from re-activeness to being more pro-active.

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We strongly believe that - if Service professionals do not only complete their tasks, but also address customer concerns - we'll improve customer satisfaction and build loyalty, leading to more turnover in the end

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