We came to the conclusion that we were expecting our service professionals to promote our services, but we hadn't actually taught them how.
When THOS asked me the question 'How well do the Nextel engineers detect your customers' needs and wants?', I realized that there was room for improvement.
Aveve wants to differentiate based on professional advice and service delivered to the customer.
These development programs should allow for our collaborators to explicitly show their passion for the customer.