A few take aways from this year's #FieldServiceForum in Amsterdam are related to changes in customer expectations:
'By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human' - Gartner
Weeks ago at the Revenue summit of Sales Hacker, one of the key-speakers confronted the audience: 'What is your personal mission?'
'What has changed since your company's IPO?'
Every once in a while, the roof is on fire! Rumours spread - in your sales organisation - that one of your top customers 'might' be implementing another solution any time now.
3 points of focus on your must-win opportunities and you will achieve your numbers!
1. USE CUSTOMER INSIGHT:
Some say ...
According to Copperberg AB, the specialist events organiser for the global manufacturing industry
Some say that returns on Sales training investments are close to 0. They are probably right.
From the outside the perspective is different. In addition, third party insights are not biased.