CRM adoption
- Customer feedback:
'A company without CRM is like a pub without beer.'
- What you GET:
- Adoption of your CRM by all stakeholders in the company (= Sales, Marketing, Services, Management, etc.)
- Improved communication within the company and with customers
- What we DO:
- 'What's in for you?' workshop involving all stakeholders
- Agree on mutual give and takes
- Guidelines for a 'consistent' use of the CRM
Performance Intelligence
- Customer feedback:
'Make Sales a more 'exact science', going away from raw data to actionable information'
- What you GET:
- Identify potential revenue upswing
- Improved forecast accuracy
- Improved customer retention
- Focus and time management
- Management performance dashboard
- What we DO:
- Pre-analysis
- Customised customer analytics
- Management presentation
- Analytics in action
- Behavioral adoption
- Project management and consultancy in selection and introduction of BI tool
