We were not interested in a traditional skills training. Our Sales and Services professionals were impatient to make more impact when guiding our customers in pre- and after-Sales
Not only did our co-workers receive an interesting training on communication skills, THOS created contagious dynamics and positive vibes that boosted us to roll up our sleeves
The success of a CRM introduction depends mainly on the adoption of it
When introducing a CRM, the majority of time and efforts is spent in the proper technical implementation and its preparation. THOS' Reality Circle® helped us to include BDO-specific processes to make our CRM more as a supporting platform for the business. This way we were able to achieve more buy-in from and adoption by the end-users
